🛒 Ordering & Payment
Q: How do I place an order?
A: You can order directly through our website at www.parkguard.co.za. Simply browse our products, add items to your cart, and check out securely online. If you prefer, you can also contact us by phone or email to place an order manually.
Q: What payment methods do you accept?
A: We accept EFT (Electronic Funds Transfer) and major credit/debit cards via our secure checkout. All online payments are processed through a secure payment gateway.
Q: Can I get a quote before ordering?
A: Absolutely. Use the ‘Get a Quote’ button on our website or contact us directly at info@parkguard.co.za or 087 813 1418. We’re happy to assist with bulk orders or installation bundles.
Q: Do you offer bulk or trade pricing?
A: Yes, we do offer pricing for bulk orders. Please contact us directly to discuss your requirements and we’ll provide a custom quote.
Q: Is it safe to buy online from Parkguard?
A: Yes. Technosult (PTY) LTD t/a Parkguard is a registered South African business and our website uses secure checkout technology. We’re reachable by phone and email every working day should you have any concerns.
🚚 Delivery & Shipping
Q: Do you deliver nationwide?
A: Yes, we deliver to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and more.
Q: How long does delivery take?
A: Orders are dispatched within 3–5 business days. Delivery times may vary depending on your location. Remote areas may take slightly longer.
Q: How much does delivery cost?
A: Delivery costs are calculated at checkout based on your location and the weight and size of your order.
Q: Do you offer same-day or express delivery?
A: We do not currently offer same-day or express delivery. If you need a product urgently, please contact us and we will do our best to assist.
Q: Can I track my order?
A: Yes. Once your order has been dispatched, we will provide you with tracking details (Waybill) so you can monitor your delivery.
Q: What if my order arrives damaged?
A: Please inspect your goods upon delivery. If anything arrives damaged, contact us within 48 hours at info@parkguard.co.za or call 087 813 1418 and we’ll arrange a replacement or refund as quickly as possible.
🔧 Products: Automatic Parkguards
Q: How does the Automatic Parkguard work?
A: The Automatic Parkguard is a remote-controlled arm that rises from the ground to block your parking bay. When you arrive, press the remote control from up to 30 metres away and the arm lowers flat so you can drive over it. When you leave, repeat the process using the remote and it rises again automatically to secure the bay.
Q: Does the Automatic Parkguard need mains electricity or wiring?
A: No. The Solar/Battery Automatic Parkguard (RVR-MS) is powered by a built-in rechargeable battery that is charged via the solar panel on the unit’s cover. No wiring or electrician is required. It is fully load-shedding proof.
Q: What is the weight limit the Automatic Parkguard can withstand?
A: The unit can sustain up to 2 tons of vehicle weight, making it suitable for standard passenger vehicles, SUVs, and bakkies.
Q: How far away does the remote work?
A: The remote control operates from up to 30 metres away, making it convenient to operate from inside your vehicle.
Q: What colours is the Automatic Parkguard available in?
A: The Automatic Parkguard is Yellow and Black. Yellow is recommended for high-visibility areas; Black is popular for residential use.
Q: What is included in the box?
A: Each unit includes: 2 x remote controls, 1 x battery and battery charger, 3 x raw bolts for installation into concrete or asphalt.
Q: Is the Automatic Parkguard weatherproof?
A: Yes. The unit is waterproof and the powder coating on the mild steel casing protects against rust and corrosion, making it suitable for outdoor use in all South African weather conditions.
Q: Will the alarm go off if someone tampers with it?
A: Yes. The unit is fitted with a tamper alarm that sounds if it is obstructed or interfered with, acting as a deterrent against theft and vandalism.
Q: What are the dimensions of the Automatic Parkguard?
A: Dimensions: 460 × 460 × 80mm (descended). Ascending height: 420mm. Weight: approximately 11 kg.
🏗️ Products: Manual Barriers & Columns
Q: What is the Manual Barrier used for?
A: The Manual Barrier (A-Frame design) is used to reserve a parking bay or prevent vehicle theft. When a vehicle tries to reverse over it, the bumper rides up the A-Frame until the wheels lift off the ground and traction is lost — the vehicle is effectively immobilised until you release the barrier.
Q: How is the Manual Barrier secured?
A: It folds flush with the ground and is locked when upright using a disc lock ( Included with the barrier). The barrier is concreted into the ground for maximum stability.
Q: What is the Manual Barrier made of?
A: It is made from heavy-duty 5mm thick hot-dipped galvanised steel, which provides excellent durability and corrosion resistance — ideal for outdoor use in SA’s climate.
Q: Where is the Manual Barrier typically used?
A: Common applications include: reserved parking bays, disabled parking, home driveways, gated complexes, flats and townhouses, motor dealerships, hospitals and medical practices, and on-street parking.
Q: What is the Manual Parking Column used for?
A: The Manual Parking Column is a sturdy upright post that can be locked in the upright position to block vehicle access, or lowered flat when access is permitted. It is ideal for home driveways, business entrances, and reserved bays.
Q: Can I install the Manual Barrier or Column myself?
A: Yes, both products are designed for DIY installation. You will need to drill holes and set the unit in concrete or attach it to your surface. Detailed installation instructions are included.
🏛️ Products: Bollards & Posts
Q: What is a Telescopic Bollard?
A: A Telescopic Bollard is a retractable steel post that is set into a ground sleeve concreted into the surface. When you want to block access, you raise and lock the bollard in the upright position. When vehicle access is needed, the bollard is unlocked and pushed down into the ground sleeve to sit flush with the surface.
Q: What are Telescopic Bollards made of and how strong are they?
A: Our Telescopic Bollards are made from 4mm gauge zinc-plated steel with a 100mm diameter. They weigh 19 kg and offer anti-ram-raid protection, making them suitable for commercial and residential security applications.
Q: What is the height of the Telescopic Bollard when raised?
A: The Telescopic Bollard stands 540mm (approximately 54cm) above the ground when in the upright/locked position.
Q: Does the Telescopic Bollard include a lock?
A: Yes, a disc lock is included with the Telescopic Bollard to secure it in the raised position.
Q: What is the difference between a Removable Bollard and a Telescopic Bollard?
A: A Removable Bollard is lifted completely out of its ground socket and stored separately when not in use. A Telescopic Bollard retracts down into its own sleeve in the ground, so it sits flush and does not need to be stored — it is more convenient for frequent use.
Q: What are Removable Security Posts used for?
A: Removable Security Posts are used to block driveways, parking bays, and entrances. They slot into a ground-mounted socket and can be lifted out and stored when vehicle access is needed. They are a simple, cost-effective access control solution.
🔩 Installation
Q: Do I need a professional to install these products?
A: Most of our products are designed for easy DIY installation and do not require a professional installer. The Automatic Parkguard, Manual Barrier, Columns, and Bollards all come with installation instructions. However, if you are not confident doing it yourself, most handy men will install with ease.
Q: What surfaces can the products be installed on?
A: Our products can be installed on concrete, asphalt, and brick paving. We stock the appropriate hardware. A few bricks needs to be removed for a concrete plinth to be cast for sturdy installations to be achived.
Q: What tools do I need for DIY installation?
A: You will typically need a drill with a masonry bit, a hammer, the supplied raw bolts/anchor bolts, and basic hand tools. The specific requirements are listed in the installation guide included with each product.
🛡️ Warranty & Returns
Q: What warranty do your products carry?
A: All Park Guard products carry a 12-month warranty against manufacturing defects. We stand behind everything we sell.
Q: What does the warranty cover?
A: The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by incorrect installation, misuse, vandalism, or normal wear and tear.
Q: How do I make a warranty claim?
A: Contact us at info@parkguard.co.za or call 087 813 1418 with your order number and a description of the issue. We will assess the claim and arrange a repair, replacement, or refund as appropriate.
Q: Can I return a product if I change my mind?
A: Please contact us to discuss your situation. Returns are considered on a case-by-case basis. Products must be unused, in original packaging, and returned within a reasonable period of purchase. Return shipping costs are for the customer’s account unless the product is faulty.
📞 Contact & Support
Q: How can I contact Park Guard?
A: You can reach us by phone at 087 813 1418, by email at info@parkguard.co.za, via WhatsApp (use the button on our website), or through the contact form at www.parkguard.co.za/contact.
Q: What are your business hours?
A: We are available on all South African business days. Please contact us by phone or email and we aim to respond within one business day.
Q: I’m not sure which product is right for me. Can you help?
A: Absolutely — that’s what we’re here for. Describe your situation (home driveway, parking bay, commercial property, etc.) and we will recommend the best product for your needs. Call us on 087 813 1418 or email info@parkguard.co.za.
